Return and Refund Policy
At GAO DA FOOD TRADING INC, we are committed to providing you with quality dresses, shirts, and tops that exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
You have 3 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include your order number and a brief explanation of the reason for the return.
To initiate a return, please contact our customer support team at [email protected]. Our team will guide you through the return process and provide you with the necessary instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Exchanges
If you wish to exchange an item for a different size or color, please contact our customer support team at [email protected]. We will assist you in processing the exchange and provide further instructions.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Health and personal care items
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to replace the item or issue a refund.
Contact Us
If you have any questions regarding our Return and Refund Policy, please contact our customer support team at [email protected].
Thank you for shopping with GAO DA FOOD TRADING INC. Your satisfaction is our priority!